Shipping and Delivery
Last updated: 28 September 2026
We ship from two locations - the UK and mainland Europe - so every order goes out via the fastest, most tax-friendly route for your location. EU orders ship from our Frankfurt warehouse where possible, meaning no customs, no import duties, and no surprise charges at your door.
We've delivered to Japan, Thailand, Taiwan, China, UAE, Kazakhstan, Iceland, Norway, Denmark, Sweden, Ireland, Isle of Man, USA, Poland, Romania, Georgia, Bulgaria, Portugal, Spain, Ukraine, and every Schengen country.
The essentials
Delivery times and costs
| Destination | Free shipping | UPS Standard | UPS Express |
|---|---|---|---|
| United Kingdom | Orders over £100 up to 7 working days |
£10 2-4 working days |
£15 1-2 working days |
| Europe | Orders over £100 up to 7 working days |
£10 2-5 working days |
£25 1-2 working days |
| Rest of world | Orders over £200 up to 7 working days |
£20 5-10 working days |
£45 3-5 working days |
| Batteries, any destination | Same order values as above | £50 | £80 |
Free shipping on orders over £100, up to 7 working days. UPS Standard £10, 2-4 working days. UPS Express £15, 1-2 working days.
Free shipping on orders over £100, up to 7 working days. UPS Standard £10, 2-5 working days. UPS Express £25, 1-2 working days. EU orders ship from our Frankfurt warehouse where possible - no import charges.
Free shipping on orders over £200, up to 7 working days. UPS Standard £20, 5-10 working days. UPS Express £45, 3-5 working days.
UPS Standard £50 or UPS Express £80. Free shipping applies from the same order values as above.
Can you ship to my country?
Yes. We ship to every country and every US state. If your country isn't showing a shipping option at checkout, message us and we will sort it.
EU customers: orders ship from Frankfurt where we have stock. No import duties, no customs delays, no extra taxes. If the item isn't in our Frankfurt warehouse, we'll ship from the UK and let you know before dispatch.
USA: we ship parts, controllers and batteries to every US state.
Dispatch and processing
In-stock orders are dispatched within 1 to 3 working days.
Items that take longer
- Custom-built batteries: 10-21 working days build time before dispatch. These are assembled by hand at our facility in Germany and individually tested before shipping.
- Custom builds: timescale agreed before you commit. We only build 2 per month to keep quality right. You'll get photo and video updates throughout.
- Special orders / out of stock: we'll tell you the expected lead time before you pay. If we can't ship within the timeframe we quoted, you can cancel for a full refund.
During peak periods (Black Friday, Christmas, new product launches) dispatch may take an extra 24-48 hours. We'll always let you know if there's a delay.
Tracking your order
Every order is sent tracked via UPS or DHL. You'll receive an email with your tracking number and link on the day we dispatch. If you haven't received a tracking email within 2 working days of placing your order, check your spam folder first, then get in touch.
If tracking shows your parcel is stuck or hasn't updated in a few days, message us - we'll chase the courier directly. You don't need to deal with them yourself.
Battery shipping
We ship batteries to every country in the world. EU orders go from our Frankfurt warehouse where possible.
When your order arrives
- Inspect before signing. If the outer box is visibly damaged, note it with the courier or photograph it before accepting. This makes any damage claim much easier to process.
- Open and check within 48 hours. If something is damaged or missing, contact us straight away with photos. The sooner you tell us, the faster we sort it.
- Failed delivery: if you're not in, the courier will usually leave a card or reattempt. After 2-3 failed attempts the parcel may be returned to us. We'll contact you to arrange re-dispatch (additional shipping cost may apply).
Lost or damaged in transit
If your parcel doesn't arrive within the estimated delivery window, contact us and we'll investigate with the courier. We treat a parcel as lost after 7 working days (UK) or 21 working days (international) from dispatch.
If the courier confirms it's lost, we'll send a replacement or issue a full refund - your choice. You don't need to deal with the courier yourself. That's our job.
If a parcel arrives damaged, email us at info@evfreaks.uk with your order number and photos of the damage (both packaging and product). We'll arrange a replacement or refund under our return and refund policy.