Privacy policy

Privacy Policy

Last updated: 6.12.25

This privacy policy describes how EVFREAKS Electric Performance collects, uses and protects your personal information when you visit evfreaks.uk or purchase from us.

We respect your privacy and handle your data in line with UK and European data protection laws.

By using this site you agree to the collection and use of information in accordance with this policy.

1. Who we are

EVFREAKS Electric Performance
Website: https://evfreaks.uk / www.evfreaks.eu
Email: info@evfreaks.uk     Phone: 447930273034
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company number: 16431783

For the purposes of data protection law, EVFREAKS Electric Performance is the data controller of your personal information.

2. Information we collect

We may collect the following types of information:

- Contact details  
  Name, billing address, shipping address, email address, phone number.

- Order and account information  
  Products you buy, order history, payment method used, account login details if you create an account.

- Payment information  
  Payments are processed by trusted payment providers such as Shopify Payments, PayPal, Klarna or Clearpay. We do not store your full card details on our own servers.

- Technical data  
  IP address, browser type, device type, operating system, pages viewed, time spent on pages, and other diagnostic data collected through cookies and similar tools.

- Communication data  
  Messages you send to us by email, contact forms, social media or chat, and our responses.

3. How we use your information

We use your information for purposes such as:

- Processing your orders and taking payment  
- Delivering your products and providing tracking updates  
- Managing returns, refunds and customer support  
- Managing your account if you choose to create one  
- Sending important service emails such as order confirmations, dispatch updates and policy changes  
- Preventing fraud and protecting the security of our site and customers  
- Understanding how our site is used so we can improve products and services  
- Sending marketing emails or messages where you have given consent or where permitted by law

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

4. Legal bases for processing

We rely on several legal bases under data protection law:

- Contract  
  We process your data to fulfil a contract with you, for example to take payment and deliver your order.

- Legitimate interests  
  We process data to improve our services, prevent fraud, keep our systems secure and market our products to existing customers in a sensible way.

- Consent  
  We use consent for certain marketing activities and for non essential cookies where required. You can withdraw consent at any time.

- Legal obligations  
  We may need to process and keep some information to comply with tax, accounting and other legal duties.

5. Sharing your information

We share your personal information with trusted third parties that help us run our business, such as:

- Shopify, which powers our online store  
- Payment providers such as Shopify Payments, PayPal, Klarna or Clearpay  
- Courier and logistics partners so we can deliver your orders  
- Email and marketing platforms that help us send updates and newsletters  
- IT, hosting and security providers  
- Professional advisers such as accountants or lawyers where required

These partners are only given the information they need to perform their services. They are not allowed to use your data for their own marketing without your consent.

We may also share information where required by law, for example with law enforcement or regulators.

We do not sell your personal data.

6. International transfers

Some of our service providers may be located outside the UK and European Economic Area. Where data is transferred internationally we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent measures.

7. Cookies and tracking technologies

We use cookies and similar technologies to:

- Keep your cart and checkout working  
- Remember your preferences  
- Help us understand how the site is being used  
- Support advertising and analytics

You can control cookies through your browser settings and, on some regions, through a cookie banner on our site. Blocking some cookies may affect how the site works.

For more details see our Cookie Policy if a separate one is shown on the site.

8. Data retention

We keep your personal information for as long as necessary for the purposes set out in this policy. This often means:

- For orders, data is kept for several years to comply with tax and accounting rules  
- For accounts, data is kept while the account is active and for a short period afterwards  
- For marketing, data is kept while you remain subscribed or until you opt out

When data is no longer needed, we delete it or anonymise it.

9. Your rights

Under data protection law you have rights such as:

- Access  
  You can ask for a copy of the personal data we hold about you.

- Correction  
  You can ask us to correct incomplete or inaccurate information.

- Deletion  
  You can ask us to delete your personal data in some situations.

- Restriction  
  You can ask us to limit how we use your data in some cases.

- Objection  
  You can object to certain processing, for example direct marketing.

- Portability  
  You can ask for your data in a structured, commonly used format so you can move it to another service.

To exercise your rights, contact us at info@evfreaks.uk We may need to confirm your identity before we act on your request.

You also have the right to lodge a complaint with your local data protection authority. In the UK this is the Information Commissioner’s Office (ICO).

10. Children

Our site and products are not aimed at children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided data to us, contact us and we will remove it.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be posted on this page with the date at the top.

12. Contact

If you have any questions about this privacy policy or how we handle your data, contact us at:

EVFREAKS Electric Performance

Email: info@evfreaks.uk     Phone: 447930273034

Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ