Shipping policy
Last updated: 28 September 2026
This shipping policy describes how we handle processing times, delivery times and shipping costs for orders placed on www.evfreaks.uk and www.evfreaks.eu
1. Order processing time
In-stock orders are dispatched within 1 to 3 working days.
Working days are Monday to Friday, excluding UK public holidays.
If there is any delay beyond this, we will contact you by email where possible.
2. Build times for made to order products
Some products are built to order, for example:
- Custom battery packs, such as high powered 72V, 81V or 96V batteries: usually 2 to 3 weeks
- Some controller kits
- Custom finished parts: frame powder coating, hydro dipping, custom colour requests
For these items the product page shows an estimated build or lead time. The lead time is the time needed to prepare the item before dispatch. It is separate from the shipping time.
Lead times are estimates. We will do our best to meet them but cannot guarantee exact dates because of supply, manufacturing and logistics factors.
3. Shipping methods and carriers
Orders are shipped with UPS or DHL. The options available for your address and the current prices are shown at checkout.
Every parcel is tracked. You will receive tracking information by email once your order has been dispatched.
4. Shipping areas
We ship worldwide, to every country and every US state. This includes batteries.
We ship from the United Kingdom. Orders to EU countries ship from our Frankfurt warehouse where possible.
If shipping is not available for your address at checkout, contact us at info@evfreaks.uk and we will sort it.
5. Shipping costs, delivery times and free shipping
| Destination | Free shipping | UPS Standard | UPS Express |
|---|---|---|---|
| United Kingdom | Orders over £100, up to 7 working days | £10, 2 to 4 working days | £15, 1 to 2 working days |
| Europe | Orders over £100, up to 7 working days | £10, 2 to 5 working days | £25, 1 to 2 working days |
| Rest of world | Orders over £200, up to 7 working days | £20, 5 to 10 working days | £45, 3 to 5 working days |
| Batteries, any destination | Same order values as above | £50 | £80 |
Delivery times are estimates from the date of dispatch, not the date of order.
Orders that contain very heavy or oversized items may not qualify for free shipping. If that happens we will contact you before dispatch.
6. Customs, duties and taxes
Orders to EU countries ship from our Frankfurt warehouse where possible, so there are no customs charges or import duties at your door.
For all other orders delivered outside the United Kingdom:
- Your order may be subject to import duties, taxes and customs fees charged by your local customs authority
- These charges are your responsibility and are not included in our prices or shipping costs
- We have no control over these charges and cannot predict their exact amount
If you refuse a parcel because you do not want to pay customs charges, any refund will be reduced by all return shipping costs and any fees charged to us by the carrier.
7. Pre orders and backorders
Sometimes products are offered on a pre order or backorder basis. In these cases:
- The product page will show an estimated dispatch time
- Your payment method may be charged at the time of order
- If there is a significant delay, we will contact you with options
If you prefer not to wait, reply to our email and we will discuss alternative options or a refund.
8. Lost or damaged parcels
If your parcel arrives damaged:
- Take clear photos of the package and the contents
- Contact us within 3 working days of delivery at info@evfreaks.uk or +44 7930 273034
If your parcel appears to be lost:
- First check the tracking information and with neighbours or your local depot
- If you still cannot locate it, contact us and we will open an investigation with the carrier
Investigations with carriers can take time. We will keep you updated and work with you to reach a fair outcome.
9. Wrong address and failed delivery
Please check your shipping address carefully at checkout. If the address is incorrect and the parcel cannot be delivered:
- We cannot be responsible for lost parcels where an incorrect or incomplete address was provided
- If a parcel is returned to us, we can resend it once you pay the new shipping cost
10. Contact
If you have any questions about shipping, contact us:
Email: info@evfreaks.uk
Phone or WhatsApp: +44 7930 273034
Every day, 8am to 4pm UK time